Quick Links
What kind of products are on your site?
Science Enthusiast specializes in offering science equipment and
supplies for professionals and hobbyists. We believe that many of
the products used in laboratory and classroom settings are of
interest to people who enjoy learning about science at home. There
are many wonderful science products that historically have not been
conveniently available to private individuals. We are in business to
offer these high-quality science products to everyone.
Do you have an order minimum?
We do not have a minimum order requirement. All orders are
subject to shipping
charges ($7.95 for orders less than $50.00) and applicable sales taxes (only charged to Illinois customers).
What do you charge for shipping?
We have a standard schedule of shipping rates for various sized
orders. Please see the Shipping Rates section of our site for more
details.
Do you offer expedited shipping?
We can usually accommodate rush shipping requests. Expedited
shipping rates are dependent on the items being ordered, the
shipping destination, and how fast a shipment is needed. The
products on Science Enthusiast vary widely in size and value, so
expedited shipping rates are calculated on a case-by-case basis.
Please contact us Monday through Friday at 1-888-288-5450 between
8:00 and 5:00 pm Central time to discuss expedited shipping options
for your order.
What are my ordering options?
You may order securely online 24 hours a day, 7 days a week, or call
us at 1-888-288-5450 with your credit card information during
business hours - 8:00 am - 5:00pm Central time, Monday through
Friday. You may also mail your order, with payment made out to
Duffey Marketing Group, Inc., 1936 Lisson Road, Naperville, IL
60565. Please remember to calculate the appropriate
shipping
charges
for your order. If you prefer to order using a Purchase Order,
please see the "Can I use a purchase order?" FAQ below.
What type of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover cards.
Is your credit card ordering system secure?
Yes. Your privacy is important to us. Secure online ordering is
provided by Authorize.net. Your credit card number or electronic
check will be processed securely through their servers and is not
stored or even available to ScienceEnthusiast.com. Please see the
Privacy Policy section of our site for more details.
Can I use a purchase order?
Schools and government agencies may use purchase orders. The PO must
have a contact phone number and an authorization signature, and be
made out to Duffey Marketing Group, Inc., not ScienceEnthusiast.com.
Our full mailing address is Duffey Marketing Group, Inc., 1936
Lisson Road, Naperville, IL 60565. Your PO can be mailed to the
address above, emailed to us at
Info@ScienceEnthusiast.com, or faxed
to us at 630-305-3958. Please remember to calculate the appropriate
shipping charges for your order. If you have any questions about
your eligibility to order using a PO, please contact us via email at
Info@ScienceEnthusiast.com to set up an account with us before you
submit your first PO.
I would rather not use my credit card online. What should I
do?
You can call us at 1-888-288-5450 with your credit card information
during business hours - 8:00 am - 5:00pm Central time, Monday
through Friday. We would be happy to call you at a time convenient
for you - to request a call, please email a time and phone number to
us at Info@ScienceEnthusiast.com. You may also mail your order, with
payment information and shipping charges included, to Duffey
Marketing Group, Inc., 1936 Lisson Road, Naperville, IL 60565.
Do you ship to countries other than the United States?
At the present time we are only able to ship to customers within the
United States. Our Shipping Rates are for customers in the
contiguous 48 states. Orders shipped to customers in Alaska and
Hawaii will be subject to higher shipping rates, and these customers
should contact us at Info@ScienceEnthusiast.com or 888-288-5450 for
actual shipping charges.
Are your products guaranteed?
Science Enthusiast has a 30-Day Guarantee covering defective
products. We will also accept returns within 30 days on
non-defective products, but these are subject to a restocking
charge. Please see our 30-Day Guarantee and Returns Policy for more
details. Most of our products are also covered by Manufacturer
Warranties. Science Enthusiast is careful to work with only
well-established, reputable manufacturers, so we are confident that
we will be able to satisfy any product-related concerns that you may
have.
Do you charge sales tax?
We are located in Illinois, and charge applicable sales taxes to all
Illinois customers. Customers outside of Illinois will not be
charged sales tax by Science Enthusiast.
Do you carry products other than those shown on your web site?
Our web site has our complete active product offering. We have
access to many additional products through our network of
manufacturers. If you are looking for a product not offered on
Science Enthusiast, please inquire at
Info@ScienceEnthusiast.com. We
may be able to find the product for you, or we can direct you to
another company who carries the product.
Do you have a print catalog?
At the present time we do not publish a print catalog. By
avoiding the expense of producing a catalog, we are able to offer
high quality products at low prices. If you would like to be
notified of new product additions and special offers, please sign up
for our newsletter by entering your email address in the box on the
left side of this page.
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